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Customer Support


Context Help

If you get lost inside our Control Panel, the very first thing you should do is press the Help button, which is present on each page. A pop-up window will appear. It offers thorough information about all the operations that you can perform on the given page. Each popup shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a rich assortment of how-to videos explaining how to use our Control Panel. They're created for those of you who would like to see how things are being done rather than only reading articles. In this way, anyone can swiftly become familiar with our hosting Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the solution you searching for, have a look at our comprehensive Frequently Asked Questions database, which contains questions asked by real users and offers real solutions. We constantly update our Frequently Asked Questions section with new articles in an attempt to embrace all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't discover the solution you need in the Frequently Asked Questions section either, you can get in touch with our excellent team of support engineers available 24/7/365 and ready to help you with any question. Each support ticket you submit will be answered in less than 60 minutes (the average trouble ticket response time being approximately 20 minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 170551

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com